RelAI Support

Need direct help? Email us anytime at support@contextlimit.llc (or hello@contextlimit.llc). Please include your device model and OS version (for example, “iPhone Duo, iOS 27” or “Pixel 10, Android 16”) so we can help you right away.

How do I restore my RelAI Plus subscription?

• iOS (iPhone / iPad): Open RelAI, tap the Plus badge or open the upgrade sheet, and tap Restore Purchases at the bottom of the screen. Make sure you are signed in to the Apple ID used for the original purchase.
• Android: Open RelAI, tap the Plus badge in the top bar, and tap Restore Purchases.

How do I manage or cancel my subscription?

• iOS: Open the Settings app on your iPhone → tap your name → Subscriptions → select RelAI, or visit apps.apple.com/account/subscriptions.
• Android: Open the Google Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions, or visit play.google.com/store/account/subscriptions.

Why does the Guide respond immediately when I send a chat message?

You can type in the inline chat bar at the bottom of any session as either partner (tap the speaker pill on the left of the text field to switch between Partner 1 and Partner 2) and press Send to receive an immediate Guide reflection. If you prefer to record voice turns for both partners first, use the microphone buttons for each partner and tap Ask Guide for Reflectionwhenever you're ready.

What is the difference between a standard session and “Don't Save to History (Temporary)”?

All sessions in RelAI are encrypted and private on your device. Standard sessions are saved locally on your phone so you and your partner can revisit them over time. Enabling Don't Save to History (Temporary) (shown with the History Offbadge) keeps the session strictly in active memory so it is never saved to your phone's session history list once closed.

Microphone or voice playback isn't working

• Check that Microphone and Speech Recognition permissions are enabled for RelAI in your device Settings.
• Ensure your device's media volume is turned up and Silent Mode is not muting spoken audio if you have selected Text + Voice mode.